tech support

A Remarkable Journey into Tech Support Engineering at Mediaquery

A Remarkable Journey into Tech Support Engineering at Mediaquery

tech support

Having a bridge between technical expertise and operational efficiency is crucial. It’s a role that requires a unique blend of skills, from troubleshooting website issues to diving headfirst into special projects that aim to enhance overall processes. In this blog post, we’re going to explore the firsthand experiences of Courtney Marasigan, the Tech Support Engineer at Mediaquery.

With just seven months under her belt, Courtney has embarked on a remarkable journey, learning, growing, and thriving in an environment that fosters collaboration and personal development.

tech support

Day in the Life: A Tech Support Engineer’s Journey

Courtney’s role as a Tech Support Engineer serves as a vital connection between the Tech Department and the Operations Department at Mediaquery. This position requires her to be a problem solver, a communicator, and a continuous learner. On any given day, she can be found liaising with the Ops team to resolve customer issues, meticulously checking logs for errors on the website, and actively participating in various special projects.

The nature of her role is amorphous, offering her the opportunity to dabble in different aspects of engineering. This amorphous nature, she notes, has been equal parts exciting and rewarding. It’s an environment where no two days are the same, and adaptability is a prized skill.

Mentorship: Learning from the Best

One of the highlights of Courtney’s journey is the opportunity of being mentored by Olivier our CEO and Manny one of our senior software engineers. Their extensive knowledge and experience have played a pivotal role in Courtney’s growth, especially considering that this is her first foray into the tech industry.

In the beginning, Courtney approached her role with caution and uncertainty, but with Olivier and Manny’s guidance, she has gained confidence. Today, she willingly dives headfirst into troubleshooting, working diligently to replicate and understand issues. It’s a testament to the transformative power of mentorship, and Courtney is well on her way to mastering her role with their assistance.

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Diverse Learning Opportunities: Side Projects and Collaboration

To further enhance her learning journey, Courtney has actively sought out side projects and collaborations with senior team members. These experiences have exposed her to various facets of engineering, providing a holistic view of the field.

One of the cornerstones of the work culture at Mediaquery is pair programming. It’s a practice that emphasizes collaboration and learning from one another, and it’s a daily occurrence in the office. This approach creates a supportive atmosphere where everyone can thrive and learn from their peers.

A Unique Work Setting: Collaboration and Camaraderie

What sets Mediquery apart is its genuinely collaborative work environment. Courtney describes it as the most unique work setting, she has ever been a part of. At every level of the company, individuals are not only helpful but also highly accessible. This collaborative atmosphere has led to the development of genuine friendships among team members, fostering an environment where people genuinely look forward to coming to the office and working together.

A Journey of Growth

Courtney Marasigan’s journey as a Tech Support Engineer at Mediaquery is a testament to the power of mentorship, a diverse learning environment, and a collaborative work culture. In just seven months, she has grown in confidence, acquired invaluable technical skills, and developed meaningful connections with her colleagues.

Mediaquery’s commitment to fostering personal and professional growth has created an environment where team members like Courtney can thrive. With every new challenge, she moves closer to mastering her role as a bridge between tech and operations, and the future holds countless opportunities for her continued development.

As Courtney’s journey unfolds, it serves as a reminder of the exciting possibilities that await those who venture into the dynamic world of tech support engineering. It’s a journey defined by adaptability, collaboration, and the unwavering support of a remarkable team.